To better serve and Reach out to our clients, we have implemented an online support portal through which we shall constantly log customer concerns and track their feedback. Our support agents shall guide clients through a series of queries that may be risen by clicking any of the buttons provided above.
Support requests will be displayed basing on the user input classification for example requests will be displayed basing on support groups, topic or priority. Each supporter group will have a set of topics, in that way it will be possible to choose a topic to answer and refine the user ticket classification.
Priority levels will inform about the urgency of the queries forwarded by the clients. Therefore, Clients will classify their queries at submission depending on their urgency into four priority levels: Critical, High, Medium and Low.